Terms & Conditions – Arjan Park Hotels & Resorts

Please read the following policies carefully. Terms vary depending on the type of reservation (Hotel / Resort / Event Hall). By confirming the booking, the guest agrees to all the terms below:

1. Arjan Park Hotels

🕒 Check-in & Check-out Times:

  • Check-in: 04:00 PM
  • Check-out: 02:00 PM

💵 Security Deposit:

  • No deposit is required for hotel bookings (unless requested based on the case).

🧾 General Policies:

  • Early check-in or late check-out is available upon request and subject to availability with additional charges.
  • The hotel is not responsible for lost luggage or personal items.
  • Unapproved late check-out will be charged as an additional night.
  • Pets and prohibited items are not allowed.

2. Arjan Park Resorts

🕒 Check-in & Check-out Times:

  • Check-in: 01:00 PM
  • Check-out: 07:00 AM the next day

💵 Security Deposit:

  • A SAR 1,000 deposit is required upon arrival (cash or card).
  • The deposit is refunded within 24 hours via bank transfer, after confirming:
    • The unit is in good condition.
    • No damages or violations.
    • Guest checked out on time.

🔇 Music & Sound Policy:

  • Music volume must be reduced or turned off if requested by management or security to ensure the comfort of other guests.
  • Failure to comply may result in warnings or deductions from the security deposit.

🧾 General Policies:

  • Pets are not allowed.
  • Guests must maintain pool cleanliness and respect the resort facilities.
  • Any damage to the unit or its contents is fully charged to the guest.
  • Guests with children must book a unit with a safety fence around the pool.
  • Prohibited items are strictly forbidden.

3. Event Hall

🕒 Usage Times:

  • Entry: From 01:00 PM
  • Exit: By 04:00 AM the following day

💵 Security Deposit:

  • As per agreement or covered under the resort's deposit if part of a combined booking.

🔇 Sound Restrictions:

  • Guests must reduce volume after midnight, especially in outdoor areas.
  • Loudspeakers are not allowed outside the hall without permission.

Cancellation, Modification & Refund Policy – Arjan Park Hotels & Resorts

🔁 Cancellation Before Check-in:

  • If cancellation is made more than 48 hours before the scheduled check-in time, a full refund will be issued.
  • If cancellation is made within 24–48 hours before check-in, a 50% cancellation fee of the first night's rate will be applied.
  • For bookings made through third-party platforms (such as Booking, Agoda, Airbnb, Expedia, Gathern, Almosafer, Jathran, Airport, Rehlat, Wego, or others), cancellations must be done directly through the platform used.

❌ Same-Day Cancellation:

  • A 100% fee of the first night will be charged.
  • Any remaining balance for multi-night bookings will be refunded.
  • For bookings made through third-party platforms, cancellation must be completed via the original platform.

🚫 No-Show:

  • In case of no-show without prior cancellation, the full booking amount will be charged.

✏️ Reservation Modification:

  • One free modification is allowed if requested more than 48 hours before check-in.
  • Modifications made within 48 hours of check-in will incur a 20% modification fee based on the booking amount.
  • For third-party bookings, modifications must be done through the original booking platform.

💸 Refund Process:

  • Approved refunds will be processed within 7 business days from the date of cancellation confirmation.
  • Refunds will be made using the same payment method used at the time of booking.
    • For cash payments, refunds will be made via bank transfer.
  • Bookings made through third-party platforms will be refunded according to the policies of the respective platform.

🏦 Bank Charges:

  • Any bank fees or transaction charges are the responsibility of the guest.
  • Refunds will be transferred to the same bank account used for payment. If the guest requests a different account, additional documentation may be required.