Job Title:
Customer Service Representative (Hotel Reservations)

Location:
Riyadh – On-site

Job Type:
Full-time

Job Description:
We are looking for a Customer Service Representative to join our team, responsible for managing hotel reservations and communicating with customers عبر phone and other channels, delivering an excellent customer experience that reflects our service quality.

Key Responsibilities:

• Answer customer calls and handle inquiries

• Manage and follow up on hotel reservations

• Handle customer requests and provide appropriate solutions

• Accurately enter reservation data into the system

• Coordinate with the operations team to ensure service quality

Requirements:

• Saudi national or resident (born in Saudi Arabia)

• Fluent in Saudi dialect Arabic

• Previous call center experience (hotel reservations experience is not required)

• Strong communication and customer service skills

• Ability to work under pressure

Benefits:

• Professional work environment

• Career growth opportunities

Salary:
To be determined after the interview

• Must have prior experience in this field
• Be under 30 years old
• Be a Saudi national
• Working hours: 8:00 AM to 6:00 PM