Frequently Asked Questions / FAQ
What are the operating hours for Arjan Park branches?
All branches operate 24/7.
Where are Arjan Park branches located?
You can view the branch locations on the map at the bottom of our official website.
How can I confirm that my reservation was successful?
You will receive a confirmation message on your mobile phone or email immediately after completing the booking.
How can I view my invoice after booking?
The invoice is sent via email, and you can also request a copy from the reception or customer service.
Can I modify or cancel my reservation?
Yes, reservations can be modified or canceled according to the cancellation and modification policy outlined on the website.
Are there cancellation fees?
Yes, the percentage of the deduction is determined by the time of cancellation. For more details, please refer to the cancellation policy.
When is the security deposit refunded?
The security deposit is refunded within 24 hours of check-out, after confirming the unit's good condition.
What is the security deposit amount?
At the resorts, the security deposit is 1000 SAR, payable upon arrival.
How can I contact customer service?
Via the unified number 0500077659, WhatsApp 0500077659, or email. All contact methods are listed on the website.
Are there discounts for direct bookings?
Yes, special offers may be available for direct bookings through the website's offers page or by phone.
Can I enter a discount code?
Yes, if you have a discount code, you can enter it during the booking process.
Can I check into the chalet before the scheduled time?
Early check-in is possible subject to availability and incurs additional fees.
Is it allowed to stay until late?
Yes, staying until 11 AM requires an additional payment of 250 SAR.
Are pets allowed?
No, pets are not allowed in any units.
Is daily cleaning service available?
Cleaning is done before check-in. Daily cleaning service is available upon request and incurs additional fees.
Are there children's games available?
No, chalets do not have children's games. Please be aware of this when booking.
What are the check-in and check-out times for hotels?
Check-in time is 04:00 PM, and check-out time is 02:00 PM.
What are the check-in and check-out times for resorts?
Check-in time is 01:00 PM, and check-out time is 09:00 AM.
Are there party halls, and what are their usage times?
Yes, halls are available in some branches and can be used from 1 PM to 4 AM.
Can the music volume be lowered?
Yes, guests are requested to lower the volume if asked to do so, to ensure the comfort of others.